Privacy policy | Surviving Bereavement

Last reviewed 29 September 2026. Surviving Bereavement is the data controller for the information described here.

What we collect

When you contact us. Our contact form asks for your name, your email address, optionally your

telephone number, and your message. We use these to answer your enquiry and for nothing else.

Sending the form is entirely voluntary.

When you visit. We measure how the site is used — which pages are read, roughly where visitors

come from, and whether they are on a phone or a computer. We do this ourselves rather than through

Google Analytics or any other third party, and it works without identifying you: your address and

browser are combined into a one-way code that changes every day, cannot be reversed, cannot be

matched to you tomorrow, and cannot be matched to you on any other website.

That is why this site shows you no cookie banner. There is nothing to consent to.

The one exception is a video. Films on this site are shown from YouTube or Vimeo, and nothing from

either loads until you press play. When you do, that service receives your address and browser

details and may set its own cookies, under its own privacy policy —

for Vimeo. The still picture shown before you press play is sent from our own server, not theirs.

This site sets one cookie, and only if you sign in or put something in a basket: it remembers that

it is you, for that visit. It carries no advertising or tracking information. There are no analytics

cookies and no advertising cookies, and none from anybody else unless you choose to play a

video.

Enquiries are kept for as long as we need them to deal with you, then deleted. Visit statistics are kept in aggregate and contain nothing

identifying.

Only the suppliers who help us run this site and this business: our hosting, our email, Google Fonts,

which sends the typefaces this site is set in and so receives your address when a page loads (it sets

no cookies). We do

not sell personal data, we do not share it for advertising, and we do not profile anybody.

You can ask us for a copy of what we hold about you, ask us to correct it, ask us to delete it, or

object to how we use it. Write to the address below and we will answer within one month. If you are

not happy with our answer you can complain to the

If we change anything here we will update the date at the top.

86 Meeting House Lane, Balsall Common, Warwickshire CV7 7GE

07918 191560